1. Purpose of this privacy notice
This privacy notice aims to give you information on how Qratours Travel House collects and processes your personal data, including any data you may provide through this website or via any other means (such as over the telephone) when you enquire or purchase travel services, when you sign up to our newsletter, when you take part in a competition, etc. This website is not intended for children and the only circumstances in which we collect data relating to children, is where you make a booking of travel services and you have children in your party. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them. Qratours Travel House is the controller and responsible for your personal data (collectively referred to as “Qratours”, “we”, “us” or “our” in this privacy notice). It is important that the personal data we hold about you is accurate and current. Please keep us informed if any of the details you provide to us should change, during the course of your relationship with us.
2. Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
3. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
(A) Identity Data – This includes data relating specifically to your identity, such as your first name, maiden name, last name, or similar identifier, marital status, title, date of birth and gender.
(B) Contact Data – This includes data relating to how you may be contacted, such as your billing address, delivery address, email address and telephone numbers.
(C) Financial Data – This includes data relating to your means and methods of payment, such as your bank account and payment card details.
(D) Transaction Data – This includes data relating to the transactions you have carried out with us, such as details about payments to and from you and other details of products and services you have purchased from us.
(E) Technical Data – This includes more technical data that we may obtain when you make use of our website, such as your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
(F) Usage Data – This includes information about how you use our website, products and services.
(G) Marketing and Communications Data – This includes your preferences in relation to whether or not you want to receive marketing from us and our third parties and also your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we will treat the combined data as personal data which will be used in accordance with this privacy notice. If you fail to provide personal data where we need to collect personal data by law or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In other words, where we require details from you in order to provide you with your chosen travel services, if you do not provide us with the necessary details then we will not be able to provide the services you have booked or are attempting to book. In this case, depending upon when you fail to provide the necessary date, we may either not be able to process your booking or we may have to cancel your booking, in which case we will treat this as a ‘cancellation by you’ in accordance with our booking terms and conditions. We will notify you if we are unable to process a booking or are required to cancel a booking for this reason.
4. How your personal data is collected
We use different methods to collect data from and about you including through:
(A) Direct interactions – You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email, live chat or otherwise. This includes personal data you provide when you:
- enquire about travel services;
- make a booking of travel services;
- subscribe to our newsletter or other publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback
(B) Automated technologies or interactions – As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns.
(C) Third parties – We may receive personal data about you from various third parties as set out below:
Technical Data from the following parties:
- analytics providers such as Google Analytics;
- advertising networks such as Facebook; and
- search information providers such as Google Search Console
5. How we use your personal data
We have set out below a description of all the ways we plan to use your personal data, and we have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one legitimate ground depending on the specific purpose for which we are using your data.
(A) We will use your personal information so that we can provide you with information that you have requested or contact you if you have indicated you want to hear from us. We use your personal information to help us better understand, direct and respond to your enquiries and requests. We have a legitimate interest to use your information in this way to make sure that we are able to help you find the right destination and start to plan the best holiday for you, and to enable us to contact you in the most appropriate and business-efficient manner.
(B) We will use certain details about your travel arrangements to help us organise your trip, make bookings on your behalf and ensure that you (and any other friends or family accompanying you) receive the products and services set out in your itinerary. We collect this information so we can fulfil our contract with you and provide you with the quality of service we strive to provide. Where you are a regular customer we may retain some of this personal information so that we can use it when you next book with us as we have a legitimate interest to improve our customer journey and ensure we look after our regular customers.
(C) We use certain technical information about you for site management and security purposes (such as troubleshooting and testing) as well as to help us improve our website. We do not try to identify individual users or their usage habits from this data. We collect this information so we can fulfil our legitimate interests as a business to ensure that our website is fit for purpose and promotes our services appropriately for our customers, including by displaying information that our customers are interested in. We also rely on our legitimate interest in measuring customer satisfaction and troubleshooting any website issues.
(D) We may use information from various sources in connection with the marketing and advertising of our services. We may also use data we collect from you (either directly or via our website or advertising or when you enter into competitions or promotions or complete surveys or when you engage with us on social media by mentioning or tagging us in a post or contacting us directly) to help us to measure the effectiveness of our advertising and to establish what interests you and what doesn’t. In carrying out efficient and appropriate marketing and advertising for our services, we will rely on our legitimate interests, whilst always ensuring that your rights are protected.
6. How we share personal information
In order to make sure that we run our business efficiently, and to make sure that you get the service that you expect, we will need to share your personal information, from time to time, as necessary, with the following third parties:
(A) Members of our group.
(B) Selected trusted third party business partners (such as the local businesses we partner with in the locations our customers travel to) and service providers to perform services related to the contracts we enter into with you.
(C) Prospective buyers of our business or assets, which may include your personal information.
(D) Any other third parties if necessary to comply with legal obligations or enforce agreements, for example, we are required to provide airlines with a passenger mobile phone number and email contact details for the airline to inform the passenger of any operational difficulties.
(E) Any other third parties if this is necessary to protect our or your rights, property, or safety and/or those of others.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
7. Security of your personal information
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
8. Retention of personal information
We will keep your personal information for limited and appropriate periods of time only and the applicable retention periods will always be linked to our purposes for processing your personal information. This means that the retention periods will vary according to the type of personal information. For example, some transaction information will be kept for a number of years in order to comply with various finance and tax related obligations.
9. Your rights in your personal information
You have certain rights in respect of the personal information that we hold about you. Details of these rights are set out below. To exercise any of these rights, please contact us.
(A) Access: We will confirm to you whether or not we are processing and using personal information about you, at your request and, if so, provide you with access to and a copy of such personal information and the other details to which you are entitled.
(B) Rectification: We will correct any inaccurate personal data and complete any incomplete personal data (including by providing a supplementary statement) that we hold about you.
(C) Prevention of processing likely to cause damage or distress: We will respect your rights to require us to cease or not to begin processing your personal information for a specific purpose, or in a specific way, that is likely to cause you or any third parties unwarranted damage or distress.
(D) Erasure: We will erase your personal information at your request without undue delay where there is no good reason for us to continue to use it.
(E) Restriction: We will restrict the processing of your personal information in certain circumstances, if you ask us to do so.
(F) Data portability: We will provide you or third parties on your behalf with a copy of any personal information that we hold about you which you have provided to us in a structured, commonly used and machine readable format.
(G) Objection (including objection to direct marketing): We will respect your general rights to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
(H) Automated decisions and profiling: We will respect your rights to require us not to carry out decisions based solely on automated processing, including profiling, which produce legal or similarly significant effects on you.
10. Changes to our policy